A training package puts together a series of steps to bring the trainee up to speed. Training packages follow a basic pattern, regardless of their use. Whether the package applies to customer service training, business training, strategic management, or personal training, it should include goals, methods, and evaluation abilities. The development of a training package takes into account skills that will be taught, progress checkpoints, and follow-up. Use of visual and audio materials as well as role playing work together to enhance the training experience.
Choice of skills to be taught is the first step in a training package design. With personal training, skills include warm-up exercises, cardio drills, and strength-building activities. A business training program might include the company's history, company software use, and skills needed to complete the job. Skills vary for training needs; however, a foundation based on needed skills is basic across the board. Cross-training for different company positions is sometimes part of a training package.
Good training packages make chronological sense. Skill training builds upon itself, with each step setting up the next step. A customer service training package starts with product training, moves to company philosophy, and then delves into customer contact and service. One cannot help the customer without first understanding the company product or service and knowing the company policy regarding sales, returns, and issues. Learning needed job duties in logical, chronological sense facilitates retention of the material.
Many training packages incorporate PowerPoint presentations, lectures, and practical experience. Personal trainers often demonstrate the exercise for the client before asking the client to attempt it. Business trainees typically take part in role-playing scenarios to know how to handle possible situations on the job. A training package that includes company handbooks, note-taking space, and open discussion can touch many learning styles.
Many packages include information about job benefits. Health insurance, employee bonuses, and company holidays are often discussed as part of the training package. Such training gives new hires the opportunity to ask questions and fill out their insurance forms.
Training programs have also been designed for current employees moving into new positions or opening new departments. In such cases, benefits are not part of the program; however, such training typically allows time for questions and answers regarding company policies. Regardless of the field, a good training package will instill confidence in the trainee about the job or personal training regimen.
