The job description for an assistant front office manager varies depending on the size and type of the office in which he or she works. This position might exist in medical offices, hotels, or any type of corporate environment in which there is a front office. Typically, the front office in any business exists to interact directly with customers or clients who come in, so it will generally be the job of an assistant front office manager to resolve any problems and provide great customer service, as well as to supervise all the other employees and act as an intermediary between the employees and the office manager.
In most cases, the job of an assistant front office manager is most often a supervisory one, as compared to the manager who may be more focused on operations. An assistant front office manager may initially be part of the decision as to whether or hire or fire certain employees, and may conduct interviews with prospective applicants. Once individuals are hired, he or she may also have to train them. The assistant office manager could be responsible for making the schedule, planning for the times when employees may request time off, and making sure the front office is always covered. Daily supervision of things like behavior at work, adherence to dress code and breaks, and other regular issues are also typically a part of the job.
In addition to supervisory duties, customer service is typically another one of the most important aspects of the assistant front office manager's job. Though the other employees in an office will typically be trained to resolve any issues, particularly difficult or challenging problems may be brought to the attention of the assistant manager, and he or she will need to be able to resolve them quickly and effectively.
The assistant front office manager needs to understand all aspects of how the office is run, from operational decisions to how certain types of technology work. He or she may need to prepare and run reports that will be brought to meetings, and may be expected to make suggestions on how the office could become more efficient, more profitable, or otherwise be improved. It is important for anyone interested in this kind of career to be responsible, self-motivated, and possess excellent people skills. Because of all this responsibility and necessary knowledge associated with this job, many individuals in this role will have some sort of college degree in business.
