An applications support manager often works in a company's information technology (IT) department, and is responsible for overseeing and optimizing all software. When a company undergoes a change in which new software and data management systems are introduced, an applications support manager might act as a project manager and ensure that applications are well functioning in newly developed networks. He or she is also likely to write instruction booklets and guidelines for employees who commonly use software. It may often be a support manager's duty to research new developments and report to executives with applications might help their organization to prosper.
A professional who becomes an applications support manager often has a graduate degree in a field such as computer science or IT business systems. Just as important for this kind of manager, however, is experience. These professionals tend to have years upon years of experience performing IT maintenance, managing departments, and helping to create network architecture that enables businesses to grow and improve profitability. An applications support manager usually has much experience in a specific field, such as finance, medical, or manufacturing.
It is common for an applications support manager to analyze intelligence systems and databases. For example, he or she might calculate how quickly users can retrieve and share data and optimize systems for improved results. It also is normal for this kind of manager to observe how applications interact with one another and impact performance. He or she can match software with company performance to learn whether applications are effective and to identify problems.
Another typical practice of applications support managers is to consult leads and representatives from various departments. A manager learns how current applications are serving their needs and which functions they might benefit from. An applications support manager can update software and research new programs to meet the needs of company employees.
Security is a significant concern for most applications support managers. Most managers spend much time developing firewalls and updating protection against viruses. They should also stay updated about new threats so they can perform necessary risk management duties, such as blocking certain websites and tightening email filters.
This kind of manager often purchases new programs that can improve a business's functions. With each new program introduced, an applications support manager might create an instructional manual so employees have clear guidelines. It is also common for this kind of manager to hold regular training sessions so employees can get the most out of their applications.
