Training specialist jobs vary for each business or corporation. The education and training requirements for business and corporate trainers also vary, but a bachelor's degree in business, education or communications plus several years of experience in a certain field or industry is usually required to be a trainer. Corporate, business, sales and customer service are the main areas of focus in training specialist jobs.
Customer service training specialists provide extensive instruction to employees in a company to help ensure that customers are a top priority. The training may include everything from how to thank customers for their business to how to properly handle complaints. Training specialist jobs in customer service require trainers to have a good track record in working with customers. Trainers instruct customer service representatives in proven methods that help reduce complaints and help retain the loyalty and business of a firm's clientele.
Sales specialists work in many different types of companies to train sales representatives. Sales training specialist jobs focus on increasing a company's sales potential by teaching employees everything from how to get new leads to how to close a sale. A sales specialist may develop and initiate a training program for staff to follow. Sales trainers usually use computer software in which the representatives' progress as well as a company's sales patterns can be tracked.
Businesses in engineering or other highly technical fields have training specialist jobs for trainers with experience in their exact technical area. A strong understanding of technical equipment and procedures is needed by trainers so that new workers learn the proper methods required. Being a training specialist is ultimately about providing good leadership and accurate instruction.
Some corporations have training specialist jobs that are more general in nature. They may want a trainer to analyze their employees in one department or several departments and provide needed training in weak areas so that the corporation can run more smoothly. Corporate training specialists may work with separate groups in training sessions in a conference room or boardroom. A trainer may prepare training materials as well as present information in meetings. Training specialists hired by corporations may work on a specific task such as instructing employees in the use of new computer software.