There are many ways to become a service coordinator, but all include working in an industry where service to the client is an essential part of the business model. The primary role of a service coordinator is to coordinate the flow of staff and resources to different customers and jobs. In a busy company, this is a true balancing act, requiring the ability to prioritize, cooperate, and communicate with both staff and clients.
Most people who want to become a service coordinator follow a fairly standard training program. He or she completes a post-secondary training program in business, management or a related field. Upon completion, he or she secures a position in a service-oriented company. Entry-level positions may include service desk, customer service, or a related position. Over time, he or she builds the experience required in job scheduling, estimating, and resource allocation to become a service coordinator.
Some people approach this career from another angle — instead of focusing on the administrative aspect of this position, he or she trains in the actual skilled trade that is provided as a service. An excellent example is a heating, ventilation, and air conditioning technician. In this role, the candidate is responsible for actually providing the service to the client. He or she interacts directly with the client, and has the insight to evaluate the urgency of the different service requests and estimate the time and materials required to repair it. After several years in the field, many people have developed the skills necessary to become a service coordinator.
In order to transition into a coordinator position from front line customer service or skilled technician, many people complete an additional training program. This program may be a short, part-time certificate in service and customer management, supervision, estimating, or project management. It is important to talk to your supervisor or manager about your career aspirations. Keep her up to date as you complete your courses, so she can support your ambitions and consider you when an opportunity becomes available.
Interpersonal communication and conflict resolution are soft skills that are essential in this position. There is a wide range of self-help books, online courses, seminars, and movies that focus on developing and enhancing these skills. These skills work together and can either resolve a difficult situation or make the problem worse. Take the time to investigate the training options to find a program that works for you.