In most cases, registration representatives are individuals who are responsible for helping clients book reservations in the transportation and hospitality industries. For instance, registration representatives who work for hotels might help clients book rooms, collect payment information and answer related inquiries or connect clients with other professionals who can help. To become a registration representative, it usually is necessary to have a high school diploma or an equivalent certification. People who work these positions do not always need to have college educations, but for higher-level positions, especially at hotels that have excellent reputations, training in hospitality or hotel management can help you stand apart from the competition.
A person who would like to become a registration representative in this field must also be comfortable learning new computer programs. In most cases, professionals in this field must access information regarding available rooms or seats from databases. They also must be able to enter reservation information and accept payment. Registration representatives might also be required to use problem-solving skills when it comes to scheduling clients and making sure that they have their needs met. Professionals who work for airlines, for example, are often faced with problems that they must solve as flights are canceled or delayed.
To become a registration representative, it also is essential that you are able to communicate clearly and politely with customers. This might seem relatively simple, but it is important to remember that professionals in these roles commonly find themselves in stressful situations. In the transportation industry, for instance, clients who are attempting to get to important destinations in bad weather can become irritated. A good registration representative must be able to remain calm and not take clients' frustrations personally.
It also is possible to become a registration representative in the medical field. These professionals are responsible for checking patients into hospitals, clinics and facilities such as nursing homes. They collect patient information, collect payment and might inform patients of rules or policies that are important. To become a registration representative for a health or medical facility, it often is essential to have some kind of medical training. This doesn't mean that you need to have a doctorate or nursing degree, although you certainly can benefit from courses in medical coding or medical terminology.
A person who would like to become a registration representative in the medical field also should have an understanding of how insurance works in regions where individuals have medical insurance. They must be comfortable reading relevant terminology and communicating with insurance representatives. It also is important for these people to be able to use basic medical data entry systems.