To become a director of service delivery, it might be necessary to earn an academic degree related to an industry in which you would like to work first. In most cases, professionals in this field have degrees in concentrations such as business or telecommunications. Individuals who would like to become service delivery directors in the health profession, on the other hand, might benefit most degrees in nursing or hospital administration. While a graduate degree might not be necessary to become a director of service delivery, most professionals in this field do find that internship and networking opportunities offered in graduate programs are valuable.
A director of service delivery is a professional responsible for overseeing services provided by an organization to its clients. Some duties of the director of service delivery might include training customer service representatives, optimizing telecommunication systems, and performing quality control. In some cases, a director of service delivery can be responsible for overseeing services that a business receives. For example, a service delivery director in the manufacturing industry might oversee all deliveries of raw materials to a facility.
In most cases, a good first step for any person who would like to become a director of service delivery is to earn an undergraduate degree. Individuals who are interested in business and customer service oriented professions might choose to concentrate in subjects such as management and telecommunications. If you would prefer to work in a more specialized industry, you might want to study a related field.
While you are earning a degree, you might benefit from an internship or part time position in an industry in which you are interested. To become a director of service delivery, it is often necessary to have many years of experience. The sooner you begin acquiring real world experience, the sooner you might be qualified to take a service delivery director position.
Before you apply for a director position, you might want to plan on working for at least three to five years as a project manager or service technician. This kind of experience shows employers that you understand both the principles and real world application of those principles. Most directors are in leadership positions, which means that they might be called on to make difficult decisions based on their knowledge and experience.
After you earn the proper degree and acquire enough work experience, your next step might be to compose a resume that illustrates your experience. You might also expect to need a cover letter. This is a brief document that accompanies your resume and which describes your skills set and explains your interest in a position.
