Many people who have mechanical aptitude and enjoy working with others want to become a commercial superintendent. A commercial superintendent typically works for a large property management or commercial leasing company. He or she is stationed in one building and is responsible for the daily operation of that building. Commercial buildings can range from office towers with different businesses or a building that is owned by one firm. Although there are a range of responsibilities, most commercial superintendents are responsible for site maintenance, cleaning of common areas, scheduled maintenance, and resolving maintenance problems. In addition, commercial superintendents must report any vandalism or damage to the property manager for immediate response.
People who want to become a commercial superintendent are typically mechanically inclined, enjoy working independently, and like to solve problems. Professional pride and attention to detail is very important in this job, due to the direct impact on the physical appearance of the building as a result of a dedicated superintendent. The ability to work independently is very important, as the superintendent often works without direct supervision. Self-motivation and discipline are critical, as the superintendent may not receive many compliments on a job well done, but will quickly receive complaints if tenants perceive there are delays in repairs or issues with maintenance.
There is no formal post-secondary education program to become a commercial superintendent. Instead, most candidates have some formal training in one or more of the building trades. For example, someone who has completed one to two years of plumbers or electrician training would have a great foundation to become a commercial superintendent. He or she would have a solid background in the core issues and challenges in these areas and would know when to call in a professional.
Related work experience can include assistant superintendent, commercial cleaning staff, service manager, or any other customer representative positions. In this role, the clients are the building tenants. The superintendent is the first line of contact for the tenants and represents the property management company. Managing client expectations and meeting the property management firm requirements is very important to maintain a positive work environment.
Customer management skills are very important in this role. Once you become a commercial superintendent, you are responsible for ensuring the smooth, seamless operation of the building. Working closely with the building property manager, the superintendent is expected to report any issues immediately and to follow-up and ensure that items are addressed. A well-managed building is a pleasure to work in for everyone.
