The primary qualifications to become a client services coordinator include having three or more years of administrative or customer service experience. Ideally, your experience should be within an industry that you plan to work in when you become a client services coordinator. Although a college degree is not always required, having completed college level courses in management, administration or customer service will be helpful.
The role of a client services coordinator involves properly representing the company to clients. The coordinator position often falls under the category of mid-management, and your responsibilities will likely involve the supervision and management of other client service personnel. As you are working toward your goal to become a client services coordinator, you will need to work on your communication skills. The success of the service team will depend on your ability to communicate the needs of the clients and company, as well as create methods to meet the company's customer services standards and client retention goals.
Although some employers may not require a college degree to become a client services coordinator, possessing experience and training in communication, administration, or another related discipline will be helpful. Having a formal education related to the industry in which you plan to work will also help make you a more competitive candidate and qualified employee. Many client services coordinators start out in lower-level jobs within the field, and work their way up to the position by demonstrating good organization skills, a solid knowledge of the industry in which they work, and great customer service skills.
As a coordinator of client services, you may be required to work with various departments within the company to meet the needs of clients. Problem solving skills will prove to be invaluable when you become a client services coordinator, so you'll need to hone your critical thinking and problem solving skills. This will allow you to work more effectively with other staff to develop solutions to meet the clients' needs.
Business practices and processes change often to meet business needs; one of the changes that businesses make often includes the transition to automated client tracking and service coordination processes. Understanding and transitioning to automated processes will require that you possess the computer skills necessary to make the change. General experience with office software and data entry is also usually required.
The company may depend on you to identify any barriers that exist that may prevent customers from receiving the best possible services. As you work toward the goal to become a client services manager, you will need to develop and improve your critical thinking abilities. Through critical thinking you will be able to not only identify service-oriented problems but also find workable solutions.
